Buying kit online

As I needed a new climbing rope for the El Chorro trip,I first checked out the shops, then began looking on line. At northwestface.com , it seemed I could save around £30 on the purchase, so I ordered. 36 hours later my rope arrived[free postage] on a DHL van. My initial excitement quickly evaporated when I unpacked it though, as at some point it had come into contact with a heat source, and we all know what that does to climbing ropes! I immediately rang the supplier[they are a climbing wall in Warrington who also run a shop], and they were fantastic.I fully expected to have problems,but they were happy to take my word and when I explained how imminent my trip was, they immediately despatched a replacement, which arrived before 10am on Monday, and the courier collected the damaged rope. Great service, great people, good prices- check it out!

Hope that the rope hasn't had to save your life too often during the trip!

I'll give northwestface.com a mention in the April newsletter.